Channel Seven has been found in breach of broadcasting standards by the Australian Communications & Media Authority (ACMA).
The media watch dog found the network had failed to keep adequate audio-visual records during an episode of Dancing with the Stars that aired in April 2021.
ACMA made the discovery while it was investigating a claim about poor captioning during the episode.
Channel Seven has been found in breach of broadcasting standards by the Australian Communications & Media Authority (ACMA). Picture: Dancing with the Stars 2021
TV Tonight reports that ACMA has been unable to make a finding over the captioning complaint because of poor record keeping at Channel Seven.
According to the standards of the Broadcasting Services Act, a network or licensee are obliged to keep a copy of any program aired for 30 days.
If a complaint has been made, the licensee must maintain a record for 90 days.
Dancing with the Stars came under ACMA scrutiny after a viewer complained that the captions used were too small to read and covered the contestants faces.
Media watch dog ACMA found the network had failed to keep adequate audio-visual while it was investigating a claim about poor captioning during a single episode of the hit show last year Picture: Dancing with the Stars cast in 2021
The Broadcasting Services Act demand that captions used in programs be accurate, comprehensible and readable.
An off-air recording of the Dancing with the Stars episode revealed that captions did cover the faces of contestants, and Seven has acknowledged this.
Seven later explained that captions were placed at the top of the screen because contestant names appeared at the bottom of the screen.
Host Daryl Somers (pictured) returned to Dancing with the Stars in 2021
Seven revealed to ACMA that this decision was made by the captioner.
ACMA could not make a finding of the complaint over captions because Seven was unable to provide the watch dog with an audio-visual record that matched the off-air recording.
The watch dog then decided to broaden their investigation into Seven’s record-keeping compliance.
It was later discovered that the hard-drive storing the off-air recording of the Dancing with the Stars episode under scrutiny had became corrupted.
Seven has now informed ACMA that the network’s content services team has taken steps to maintain compliance for saving files under regulatory investigation.